Profit Surge Consulting

Profit Surge Consulting Project Examples

Profit Surge Consulting operates globally and has extensive experience working throughout different countries. Our past projects have included many diverse industries. Click an industry for related project example:  
 
 
 
Call Center Office Project:

•   • Company Location:  USA and India
•   • Annual Sales:   $83M
•   • Goal:  Reduce time to resolve customer issues
•   • Project Actions:
•         » Strategic review to determine departments that need to be involved in project
•         » Value Stream Mapping of Indian call center processes and links to USA technicians and factory experts
•         » Re-sequencing of group processes and developing prioritization system for shared resources
•         » Reallocate resources to critical bottleneck areas
•   • Total Project Duration:  5 months
•   • Project Result:  42% reduction in time to resolve customer issues
 
Higher Education Project:
•   • Academic Institution Location:  USA
•   • Total Enrollment:  ~8,900 students
•   • Goal:  Increase admissions capacity without additional labor while maintaining or improving applicant experience
•   • Project Actions:
•         » Strategic review to set scope and goals of project
•         » Value Stream Mapping of admissions process with a team including both staff and students
•         » Change application process to ensure critical applicant information is gathered upfront
•         » Balance labor in admission's Value Stream
•         » Put in place an improved applicant interface and feedback mechanism
•   • Total Project Duration:  2 months
•   • Project Result:  Admissions capacity increased 8%
 
Circuit Board Manufacturing Project:
•   • Company Location:  China
•   • Annual Sales:  $850M
•   • Goal:  Achieve competitive lead-times and reduce inventory to improve cash flow
•   • Project Actions:
•         » Work flow and product mix analysis
•         » Optimization of production flow taking into consideration variations in product mix
•         » Redesign production floor layout and execute changes to balance operations
•         » Implement In-Process Kanbans (IPKs) and finished good replenishment Kanbans
•   • Total Project Duration:  3 month
•   • Project Result:  
•         » $140K in inventory reduction
•         » Lead-time reduction from 28 days to 3 days
 
Finance Department Office Project:
•   • Company Location:  USA
•   • Annual Sales:   $40M
•   • Goal:  Reduce time to process customer payments
•   • Project Actions:
•         » Value Stream Mapping of outgoing invoices to customers and incoming customer payments
•         » Reduce redundant steps and put in place quality steps to allow faster matching of invoices to payments
•   • Total Project Duration:  5 months
•   • Project Result:  37% Customer payment processing times
 
Internet Service Provider Project:
•   • Internet Provider Location:  USA
•   • Annual Sales:  $670M
•   • Goal:  Reduce new customer set-up time
•   • Project Actions:  
•         » Cross functional Value Stream Mapping of customer order flow from first point of customer contact to  
              internet running in customer home or business
•         » Implement projects to balance order flow, reduce redundant steps and put in place key quality control systems
•   • Total Project Duration:  3 months
•   • Project Result:  
•         » 18% reduction in new customer set-up time
•         » Customer satisfaction from 74% to 92%
•         » Set-up capacity for new customers increased by 7%
 
Logistics Project:
•   • Freight Train Track Location:  USA and Mexico
•   • Annual Volume:  $430M
•   • Goal:  Reduce the total cost of materials in transit while maintaining customer delivery performance
•   • Project Actions:
•         » Complete analysis of inventory in transit and demand variations
•         » Implement replenishment Kanban system with freight trains
•         » Reschedule group work and set-up priority system for shared resources
•   • Total Project Duration:  1 month
•   • Project Result:  
•         » Robust system that was responsive to demand changes
•         » Freight train railcars reduced from 45 to 28
•         » Inventory reduction of $3.4M
 
Forging and Machining Manufacturing Project:
•   • Company Location:  India
•   • Annual Sales:  $6M
•   • Goal:  Reduce lead-time to customer
•   • Project Actions:
•         » Analysis of order types and frequency
•         » Organization of parts into sub-families to enable economic management of semi-finished goods
•         » Relay-out of the production floor to facilitate implementation of Kanbans and improve material replenishment signals
•   • Total Project Duration:  6 month
•   • Project Result:  
•         » $1.1M in inventory reduction
•         » Lead-time reduction from 65 days to 4 days